Return and Refund Policy

We carefully inspect and prepare every order before shipment. Due to the nature of our products, all sales are final and we do not accept returns or exchanges.

Please review all product details, dimensions, quantities, and specifications carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 5 calendar days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the affected product
• Photos of the outer packaging and shipping label

We will review the information provided and work with you to resolve the issue. Depending on the circumstances, we may offer a replacement, store credit, or refund.

Please do not send any products back unless you receive written return instructions from us. Unauthorized returns will not be accepted.

Returns

We do not accept returns, including returns due to:

• Change of mind
• Ordering the wrong product, size, or quantity
• Products no longer being needed
• Customer preference
• Delivery delays outside our control
• Products that have been opened, used, filled, washed, altered, or contaminated

Exchanges

We do not accept exchanges.

Customers who need a different product, size, color, or quantity must place a new order.

Custom and Special-Order Products

Custom-made, special-order, printed, branded, personalized, and made-to-order products are final sale and cannot be returned, exchanged, or cancelled once production has started.

Order Cancellations

Cancellation requests must be submitted before the order enters processing.

Once an order has been processed, packed, shipped, or entered into production, it can no longer be cancelled.

Submitting a cancellation request does not guarantee that the order can be cancelled.

Refunds

Refunds are only issued when approved by Nurpet Shop in connection with a confirmed damaged, defective, incorrect, or unavailable item.

Approved refunds will be issued to the original payment method. Please allow up to 7 business days for us to process the refund. Your bank or credit card provider may require additional time for the refund to appear in your account.

Shipping charges are non-refundable unless the issue was caused by an error on our part.

Contact Us

For questions or to report an issue with your order, please contact us:

Nurpet Packaging LLC
24 Worlds Fair Dr, Unit E
Somerset, NJ 08873
United States

Email: sales@nurpetpackaging.com
Phone: +1 (862) 403-1958

Please include your order number in all correspondence.

Nothing in this policy limits any rights available to customers under applicable law.